Thank you for choosing Memento Enterprises. We strive to provide you with the best online learning experience through our comprehensive courses. However, we understand that there may be circumstances where you require a refund or exchange. Please review our refund and return policy carefully.

1. Refund Eligibility

Due to the nature of digital products and services, refunds for online courses are only offered under specific conditions. Refunds may be granted if the following criteria are met:

• Request Timeframe: Refund requests must be made within 14 days of the course purchase date.
• Course Access: You have not accessed or consumed more than 20% of the course content (e.g., video lessons, downloadable materials, or assignments).
• Technical Issues: If technical issues originating from our platform prevent you from accessing or completing the course, and we are unable to resolve the problem.

Please Note: If you have accessed or completed more than 20% of the course, a refund will not be granted.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Refund Request: Use the contact form on our website with the subject “Refund Request” and include the following details:
   • Your full name
   • Course title
   • Order number or transaction ID
   • Reason for the refund request
2. Review Process: Once we receive your request, our team will review it to determine if it meets the refund criteria.
3. Refund Confirmation: If your refund is approved, you will receive a confirmation notification, and the amount will be credited back to your original payment method within 7–10 business days.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• If the refund request is made after 14 days from the purchase date.
• If you have completed more than 20% of the course material.
• If you purchased the course during a sale or promotion explicitly stating that the course is non-refundable.
• If the course was purchased as part of a bundle or special offer that does not allow for individual refunds.

4. Course Exchanges

In some cases, if you’re unsatisfied with a course, we may offer you the option to exchange it for another course of equal or lesser value, depending on availability. Please use the contact form on our website to discuss exchange options.

5. Technical Support

If you experience technical difficulties with the course, please reach out to us via our website’s contact form, and we will work to resolve the issue as quickly as possible. Issues related to technical problems with course access may make you eligible for a refund or extension to complete the course.

6. Contact Us

If you have any questions about our refund and return policy, or need assistance with your request, please use the contact form available on our website:

Website: www.mementoenterprises.com